Make a Return / complaint

Make a Return / Complaint

We are here to help! If you need to make a return or file a complaint, please follow the steps below:

Step 1: Contact Customer Support

• Email us at support@lemmikkit.fi with the subject line: "Return Request" or "Complaint."

• Include your order number, the item(s) you wish to return or the issue you are facing, and any relevant photos (if applicable).

Step 2: Receive Instructions

• Our customer support team will review your request and respond within 2 business days with further instructions.

Step 3: Prepare Your Return

• Ensure the item is securely packaged to prevent damage during transit.

• Include a copy of your order confirmation in the package.

Step 4: Ship the Item

• Use the shipping label provided by our team or send the package to the address specified in our return instructions.

• Keep a record of your tracking number for reference.

Step 5: Resolution

• Once we receive and inspect your return, we will process your refund, replacement, or resolution promptly.

We value your feedback and are committed to resolving your concerns efficiently. Thank you for choosing Lemmikkit.